❓ Frequently Asked Questions
1. What types of pet food products are available?
We provide high-quality pet food solutions, focusing on pet wet food (senior pets, puppies/kittens), curated dry pet food, and functional treats tailored to global needs.
2. How is the quality and safety of the pet food ensured?
Our facilities are certified by ISO and HACCP. Every product undergoes multi-layered checks: from ingredient selection to pre-delivery testing by professional third-party labs.
3. Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. We can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your market requirements.
4. Are raw materials sourced from reliable suppliers?
Yes. Partner facilities use traceable raw materials from qualified suppliers, covering meat, grains, and additives, with regular certificate checks to ensure nutrition and safety.
5. What is the typical delivery time after order confirmation?
It depends on location and volume. For most markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection.
6. What kind of after-sales support is provided?
Our team responds within 24 hours to any issues regarding delivery damage or quality concerns, working to resolve problems through replacements or refunds.
Curon Pet
