❓ Frequently Asked Questions
1. How do you ensure the quality and safety of the pet food?
Our factory is certified by ISO, HACCP, and other standard pet food certificates. Every product undergoes multi-layered checks: from ingredient selection to pre-delivery testing by professional labs, ensuring safety and nutritional compliance.
2. Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. Based on your needs, we can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
3. Do you source raw materials from reliable suppliers?
Absolutely. We require raw materials from qualified suppliers with full traceability records covering meat, grains, and additives. Certificates are checked regularly to ensure premium nutrition and safety.
4. What is the minimum order quantity (MOQ) for cooperation?
Our MOQ is flexible. For regular products, it is typically around 1000 PCS or 10 cases; for customized products, we can discuss a reasonable minimum based on production feasibility.
5. What is the typical delivery time after order confirmation?
It depends on your location and volume. Generally, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection. A clear timeline is provided once order details are confirmed.
6. What kind of after-sales support do you provide?
Our team responds within 24 hours to any concerns regarding product damage or quality issues. We work to resolve problems efficiently, including arranging replacements or refunds to ensure complete satisfaction.
Curon Pet
