Frequently Asked Questions
1. What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats.
2. How is the quality and safety of the pet food ensured?
Our manufacturing facilities are certified by ISO, HACCP, and other international standards. Every product undergoes multi-layered checks from ingredient selection to pre-delivery testing by third-party professional labs.
3. Is it possible to customize formulas or packaging?
Yes, we offer OEM/ODM support. Based on your needs, we can refine formulas (such as hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
4. What is the minimum order quantity (MOQ) for cooperation?
Our MOQ is flexible. For regular products, the MOQ is typically 10 cases; for customized products, we can discuss a reasonable minimum based on production feasibility.
5. What's the typical delivery time after order confirmation?
Delivery time depends on your location and order volume. For most global markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection.
6. What kind of after-sales support do you provide?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours to resolve the problem, including arranging replacements or refunds.
Curon Pet
