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Frequently Asked Questions
Where is your company based and what markets do you serve?
We are based in China and have been operating since 2015. Our primary markets include Southeast Asia (60%), followed by Domestic Market, South Asia, Eastern Asia, and the Mid East.
How is product quality guaranteed?
We ensure high standards by providing a pre-production sample before mass production and conducting a mandatory final inspection before every shipment.
What variety of pet products do you offer?
Our range includes Cat Food, Dog Food, Freeze-Dried treats, Wet Food, Cat Litter, Harnesses, Leashes, Litter boxes, Treadmills, and Pet bowls.
Do you offer OEM or ODM services?
Yes, we accept both OEM and ODM orders. We can customize products with the customer's logo and specific packaging designs.
What are your accepted payment and delivery terms?
We accept various delivery terms including FOB, CFR, CIF, EXW, FAS, and FCA. Accepted payment methods include T/T, L/C, and Western Union in multiple currencies such as USD, EUR, and CNY.
What makes your pet food special?
Our products focus on high-quality ingredients like chicken breast and cod. They are rich in protein and calcium, designed to be easily digestible without added sugar.